Privacy Policy

The website (www.helprforservices.com) and its associated mobile applications (the “Platform”) are owned, operated, and made available by UrbanAid Services Private Limited, having CIN [insert CIN], with its registered office at [insert registered office address] (hereinafter referred to as “Helpr” or “Company”, which term shall include its assignees and/or successors-in-interest).

This Privacy Policy (“Policy”) explains how Helpr collects, stores, uses, and protects your personal information when you use our Platform and services. It also outlines your rights regarding such information. This document is published in accordance with the provisions of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please refrain from using the Platform or availing our services.

1. Information We Collect

• We may collect the following information from you:
  
  • Personal details such as name, contact number, address, gender, email ID, and payment details.
  • Community-related details (community name, flat number, number of residents, pets, service preferences, etc.).
  • Device and usage data including IP address, browser type, cookies, and app interaction metrics.
  • Communications sent via the Platform, including queries, reviews, and feedback.

2. How We Use Your Information

• Helpr uses this data to:
  • Provide, manage, and improve our services.
  • Facilitate secure transactions and schedule management.
  • Offer personalized recommendations and reminders.
  • Prevent fraud, ensure compliance, and enhance user safety.
  • Send notifications, alerts, and service-related communications.

3. Sharing of Information

• We may share limited information with:
  • Verified helpers or service partners to deliver requested services.
  • Third-party vendors assisting in payment processing, background verification, or analytics.
  • Government authorities, if required by law.
  • Helpr does not sell or rent user information to any third party for marketing purposes.

4. Cookies
Our website uses cookies to enhance your experience and improve functionality. You can disable cookies in your browser settings, but some features may not work optimally.

5. Data Security
We implement reasonable technical and organizational safeguards to protect your personal data from unauthorized access or misuse. However, no online platform is entirely immune to risks, and you agree to use our Platform at your own discretion.

6. Data Retention
Helpr retains personal data only as long as necessary for providing services, complying with legal requirements, or resolving disputes. You may request deletion of your data at any time by emailing us.

7. Your Rights

• You may:
  • Request access, correction, or deletion of your personal data.
  • Withdraw consent for data processing.
  • Opt out of marketing communications.
  • Contact: privacy@helprforservices.com

8. Grievance Officer
In compliance with IT Act, 2000:
Grievance Officer: [Insert Name]Email: grievance@helprforservices.com
Contact: [Insert Number]All complaints will be addressed within one month of receipt.

9. Changes to This Policy
Helpr may update this Privacy Policy periodically. Continued use of the Platform after such updates signifies your acceptance of the revised terms.

Would you like me to:

1. Format it as a ready-to-upload PDF (Helpr branding and colors), or
2. As a .docx editable legal version for the website’s legal page upload?